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Online Submitted Jobs Are Not Being Picked Up By Threadpoolworker In CCB, BI And ETM (Doc ID 988758.1)

Last updated on JUNE 22, 2022

Applies to:

Oracle Utilities Customer Care and Billing - Version and later
Oracle Utilities Business Intelligence - Version and later
Oracle Public Sector Revenue Management - Version 2.2.0 and later
Information in this document applies to any platform.


**Examples provided in this article do not represent real life personal/confidential information**

**Disclaimer:** This KM article may include the following abbreviations:

CCB - Oracle Utilities Customer Care and Billing
ETM/ETPM - Oracle Enterprise Taxation and Policy Management
OUBI - Oracle Utilities Business Intelligence

Online submitted jobs are not being picked up by threadpoolworker. Threadpoolworker is running with DEFAULT pool name.

- This error did not start occurring after patch installation.
- This is effecting all on-line jobs, but still have the ability to run batch jobs from backend.
- Both threadpoolworker and appserver are running on the same server.
- Stdout, and stderr are not created for the job.

Please advise.


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