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Letter Not Going Out From Activity in GA (Doc ID 989692.1)

Last updated on OCTOBER 17, 2019

Applies to:

Oracle Insurance General Agent - Version DNU6.5.0.37 to DNU8.2
Information in this document applies to any platform.


After creating an activity that generates a letter the letter stays in a status of "Ready" and does not get sent. There are no entries in the tcslog.log that pertain to the letter and no errors. Why does the letter not go out?


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