Unable To Access Business Modeler Via Collaborator Workbench Connection To Database Failed Error (Doc ID 989722.1)

Last updated on JULY 15, 2023

Applies to:

Oracle Demantra Demand Management - Version 7.2 and later
Information in this document applies to any platform.

On : 12.x or 7.3.1.x version, Technical

When attempting to access Business Modeler from Collaborator Workbench
the following error occurs.

ERROR
-----------------------

App name : Management Tools

Process name : Connection to database has failed.

Error description: Tns Configuration is corrupted or missing for the following connection parameters:

STEPS
-----------------------
1. Login to Demantra Collaborator Workbench
2. Nav: Planning Applications -> Business Modeler

(same issue for the other planning applications)
3. Followed the solution described in Note 461778.1 but the same error still appears.

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In this Document

Symptoms

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