Troubleshooting - Resume Parsing is not Available (Doc ID 1044896.1)

Last updated on MARCH 02, 2021

Applies to:

Oracle Taleo Recruiting Cloud Service - Version 12A and later
Information in this document applies to any platform.

The following things may be evident or represent what the user is trying to accomplish:

The resume parsing block is not displayed
Candidates not able to upload a document
File name disappears when candidate clicks on Save and Continue
Resume parsing fails
Fields are not populated
A user is not able to update an existing candidate file
System error when using resume parsing
Error:The file you have attached cannot be processed. Unable to scan the file - HTTP status code: 500
Error: The tool used to extract the resume content is temporarily unavailable. Please try again later or fill out the online application manually.

	To view full details, sign in with your My Oracle Support account.
	Don't have a My Oracle Support account? Click to get started!

In this Document

Purpose

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.