ACD Email Interactions In A Workgroup Can Not Be Retrieved

(Doc ID 1051755.1)

Last updated on FEBRUARY 28, 2018

Applies to:

Oracle Contact Center Anywhere - Version v8.1.1 and later
Information in this document applies to any platform.

Symptoms

There are emails coming into the workgroup projects but none of them are routing to the available agents. We can make ACD calls and complete them to the agents. Only emails are not coming in on the same project

Cause

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