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Description Of The Estimated Wait Timer Used By The Application (Doc ID 1075458.1)

Last updated on NOVEMBER 22, 2019

Applies to:

Oracle Contact Center Anywhere - Version v8.1.2 and later
Information in this document applies to any platform.


The goal of this document is to explain the Estimated Wait time value and how the application comes to the time that it prompts the customers with. 


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