Description Of The Estimated Wait Timer Used By The Application (Doc ID 1075458.1)

Last updated on OCTOBER 03, 2016

Applies to:

Oracle Contact Center Anywhere - Version: v7.1.7.1.0 to v8.1.3 FP3 - Release: V7 to V8
Oracle Contact Center Anywhere - Version: v8.1.2 and later    [Release: V8 and later]
Information in this document applies to any platform.

Goal

The goal of this document is to explain the Estimated Wait time value and how the application comes to the time that it prompts the customers with. 

Solution

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