Customer Chat Page Has Different Behavior In Firefox Than IE (Doc ID 1080598.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Contact Center Anywhere - Version: v8.1.3 FP3 and later   [Release: V8 and later ]
Information in this document applies to any platform.

Symptoms

On :  v8.1.3 FP3 version, End User UI / Functionality

Customer is having an issue where when the user opens a chat in the IE window and hit enter the text is transmitted to the agent.  However when they do this same procedure in Firefox the cursor jumps down to the next level.  

The issue can be reproduced at will with the following steps:
1.  Create a chat project
2.  Place a call into the chat project using IE
3.  Enter text into the chat window as the customer and press enter
4.  The text will be passed over to the agent.
5.  Repeat steps 2 and 3 this time using Firefox
6.  Note that pressing enter in Firefox will create a new line rather then sending the text to the agent.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms