CCA EmailServer Getting Stuck For 1 Hour
(Doc ID 1157264.1)
Last updated on FEBRUARY 14, 2022
Applies to:
Oracle Contact Center Anywhere - Version v7.1.7.5 (SP5) and laterInformation in this document applies to any platform.
Email server will randomly multiple times per week stop responding for an hour or more causing sever email disruption as well as email interactions being delivered to agents but the actual email not showing up until the thread starts working again.
Symptoms
On : v7.1.7.5 (SP5) version, Email Processing
When attempting to send mail,
the following error occurs.
ERROR
-----------------------
IM Server Log:
[SYS.IMSERVER.EMAIL_ROUTE_ERROR]
From the Email server logs:
Error Sending E-mail [Smtp Error : [4.4.1 collect: read timeout on connection from xxxxxxxx, from=<xxxxxx-alarm@xxxxxxxx]
AND
File Not Found[/users/tatwork/ccanywhere/tmp/email/ACDEMAILS/722207/722207_1144999885989530//mailreceived.txt]
Changes
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |