Chat Server resource keeps crashing sporadically (Doc ID 1189463.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Contact Center Anywhere - Version: v8.1.2 and later   [Release: V8 and later ]
Information in this document applies to any platform.

Symptoms

Find that Chat Server was down few minutes after have start it on Network Manager.

Expect behavior is to Chat Server keep up and running.

The issue can be reproduced at will with the following steps:
1. Go to Network Manager>Company
2. Select Chat Server resource and start it
3. Couple of minutes after that Chat Server is down.


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms