How To - Show Custom Agent Status From Siebel To SM Logged In CCA (Doc ID 1267208.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Contact Center Anywhere - Version v8.1.3 FP4 and later
Information in this document applies to any platform.
Checked for relevance on 22-Jul-2013

Goal

Is it possible to show the status that the agent is selecting in Siebel to the supervisor in CCA?

It was noticed that if the agent is selecting the status "Lunch" for example from the Transfer Multiple LOV Popup Applet, the supervisor logged into CCA will see under "Selected Status for Agent View" the sign "?".

Solution

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