Error: Credentials cannot be used for NTLM authentication (Doc ID 1335793.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Contact Center Anywhere - Version v8.1.3 FP4 and later
Information in this document applies to any platform.
Checked for relevance on 09-Jul-2013

Goal

Customer is having issues with IM and SM. Lately, it keeps getting NTLM window on their UI.

Here is exception captured from java console:
21-Jun-2011 13:51:44 org.apache.commons.httpclient.auth.AuthChallengeProcessor selectAuthScheme
INFO: ntlm authentication scheme selected
21-Jun-2011 13:51:44 org.apache.commons.httpclient.HttpMethodDirector authenticate
SEVERE: Credentials cannot be used for NTLM authentication: org.apache.commons.httpclient.UsernamePasswordCredentials
org.apache.commons.httpclient.auth.InvalidCredentialsException: Credentials cannot be used for NTLM authentication: org.apache.commons.httpclient.UsernamePasswordCredentials

Solution

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