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P6 Global Scheduled Services Are Stuck In A "Running" State (Doc ID 1400104.1)

Last updated on MARCH 22, 2022

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 8.1.1.0 and later
Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 8.2.4.0 and later
Information in this document applies to any platform.

Symptoms

Edited global data is not updated in reports run from P6 Web or BI Publisher directly.  For example, updated Resource Code Assignments are not displaying in the report output.

Execute the query below as the schema owner (default admuser for Oracle, sa for SQL Server) to determine which Global Scheduled Services are stuck in a JS_Running state:

SELECT job_id, job_type, status_code, last_run_date FROM JOBSVC WHERE job_type = 'JT_EnterpriseData' or job_type = 'JT_Security' or job_type = 'JT_EnterpriseSum' or job_type = 'JT_ResourceMgmt';

Cause

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In this Document
Symptoms
Cause
Solution


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