CCA, OutOfMemoryError In Web Logic Adminserver.Log And Application Stops Responding

(Doc ID 1432494.1)

Last updated on DECEMBER 01, 2016

Applies to:

Oracle Contact Center Anywhere - Version v8.1.3 FP6 and later
Information in this document applies to any platform.
***Checked for relevance on 09-09-2013***

Symptoms

Sporadically the Web Logic Server running the CCA and TAW Web Application stops with the following error message:

ERROR
<Jan 15, 2012 6:30:22 PM GMT-07:00> <Error> <HTTP> <px-wi04-06y3482> <AdminServer> <[ACTIVE] ExecuteThread: '31' for queue: 'weblogic.kernel.Default (self-tuning)'> <> <> <> <1326677422163> <BEA-101017> <[weblogic.servlet.internal.WebAppServletContext@6d0e92 - appName: 'cca', name: 'cca', context-path: '/cca', spec-version: 'null'] Root cause of ServletException.java.lang.OutOfMemoryError: PermGen space>

Cause

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