B18: Relating A Interaction From Within A Customer Results In Error (Doc ID 1441886.1)

Last updated on AUGUST 30, 2016

Applies to:

Oracle Fusion Customer Center - Version 11.1.1.5.1 and later
Oracle Fusion Customer Center Cloud Service - Version 11.1.5.0.0 and later
Information in this document applies to any platform.
Creating an interaction from within an interaction link fails with error


Symptoms

1. Login to applications

2. go to Navigator > Sales > Customer Center -->

3. open any Customer --> left hand side Customer 360 tree view > Interaction Link --> Create Interaction fails with error

Cause

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