B18: Relating A Interaction From Within A Customer Results In Error

(Doc ID 1441886.1)

Last updated on AUGUST 30, 2016

Applies to:

Oracle Fusion Customer Center - Version and later
Oracle Fusion Customer Center Cloud Service - Version and later
Information in this document applies to any platform.
Creating an interaction from within an interaction link fails with error


1. Login to applications

2. go to Navigator > Sales > Customer Center -->

3. open any Customer --> left hand side Customer 360 tree view > Interaction Link --> Create Interaction fails with error


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