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Worklist Task Manager Not Showing Notifications (Doc ID 1448474.1)

Last updated on SEPTEMBER 22, 2016

Applies to:

Oracle Fusion Global Human Resources Cloud Service - Version 11.1.9.2.0 and later
Oracle Fusion Application Toolkit - Version 1.0-Beta and later
Oracle Fusion Application Toolkit Cloud Service - Version 11.1.8.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to login to the Fusion Application Toolkit (ATK)  Home Page application , the worklist does not show any notifications. The problem is intermittent.  When the issue occurs the following error displays.

Error show tasklist. Possible reasons could be : SOA server connection information is not available. 2. If it is run in federated mode, the default server may be down.


The HomePageServer_1-diagnostic.log shows the following errors:

[2012-02-07T10:24:12.362-05:00] [HomePageServer_1] [ERROR] [] [oracle.soa.services.workflow.worklist] [tid: [ACTIVE].ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: EHARTMANN] [ecid: 000001Ufuki9xWYFLrfP8A00EW5E00GZRl,0:1] [APP: HomePageApp#V2.0] [URI: /homePage/faces/AtkHomePageWelcome] TimeoutException occurred for server='null'.[[
oracle.bpel.services.common.concurrent.TimeoutException: Execution timeout
service : FederetedWorklistService
resource : Setup and Maintenance
source : oracle.bpel.services.common.concurrent.CallableTask@6d2f6d2f (oracle.bpel.services.common.concurrent.CallableTask)
submission : 24514
thread name: Thread-101
queued : 0 ms
suspended : 0 ms
running : 5462 ms
timeout : 5000 ms
at java.lang.Throwable.<init>(Throwable.java:67)
at oracle.bpel.services.common.concurrent.BaseException.<init>(BaseException.java:53)
at oracle.bpel.services.common.concurrent.TimeoutException.<init>(TimeoutException.java:48)
at oracle.bpel.services.common.concurrent.Submission.transitionTo(Submission.java:532)
at oracle.bpel.services.common.concurrent.Submission.timeout(Submission.java:650)
at oracle.bpel.services.common.concurrent.InternalExecutorService.checkForTimeouts(InternalExecutorService.java:605)
at oracle.bpel.services.common.concurrent.InternalExecutorService.access$300(InternalExecutorService.java:59)
at oracle.bpel.services.common.concurrent.InternalExecutorService$1.run(InternalExecutorService.java:413)
at java.util.Timer$TimerImpl.run(Timer.java:293)

]]
[2012-02-07T10:24:12.367-05:00] [HomePageServer_1] [ERROR] [] [oracle.soa.services.workflow.worklist] [tid: [ACTIVE].ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: EHARTMANN] [ecid: 000001Ufuki9xWYFLrfP8A00EW5E00GZRl,0:1] [APP: HomePageApp#V2.0] [URI: /homePage/faces/AtkHomePageWelcome] List of Failed servers: 'Procurement','Supply Chain Management','Setup and Maintenance','CrmCommonApp','Customer Relationship Management','Financials','Projects','Human Capital Management'
[2012-02-07T10:40:38.027-05:00] [HomePageServer_1] [ERROR] [] [oracle.soa.services.workflow.worklist] [tid: [ACTIVE].ExecuteThread: '23' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: EHARTMANN] [ecid: 000002PTFol9xWYFLrfP8A00EW5E00G^Rg,0:1] [APP: HomePageApp#V2.0] [URI: /homePage/faces/AtkHomePageWelcome] TimeoutException occurred for server='null'.[[
oracle.bpel.services.common.concurrent.TimeoutException: Execution timeout
service : FederetedWorklistService
resource : Procurement
source : oracle.bpel.services.common.concurrent.CallableTask@6d116d11 (oracle.bpel.services.common.concurrent.CallableTask)
submission : 24521
thread name: Thread-101
queued : 1 ms
suspended : 0 ms
running : 5042 ms
timeout : 5000 ms
at java.lang.Throwable.<init>(Throwable.java:67)
at oracle.bpel.services.common.concurrent.BaseException.<init>(BaseException.java:53)
at oracle.bpel.services.common.concurrent.TimeoutException.<init>(TimeoutException.java:48)
at oracle.bpel.services.common.concurrent.Submission.transitionTo(Submission.java:532)
at oracle.bpel.services.common.concurrent.Submission.timeout(Submission.java:650)
at oracle.bpel.services.common.concurrent.InternalExecutorService.checkForTimeouts(InternalExecutorService.java:605)
at oracle.bpel.services.common.concurrent.InternalExecutorService.access$300(InternalExecutorService.java:59)
at oracle.bpel.services.common.concurrent.InternalExecutorService$1.run(InternalExecutorService.java:413)
at java.util.Timer$TimerImpl.run(Timer.java:293)
....
....

[2012-02-08T00:17:53.906-05:00] [HomePageServer_1] [ERROR] [] [oracle.soa.services.workflow.worklist] [tid: [ACTIVE].ExecuteThread: '21' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: JKELLY@PGAHQ.COM] [ecid: 0000004DAqg9xWYFLrfP8A00eG0^0001kD,0:1] [APP: HomePageApp#V2.0] [URI: /homePage/faces/AtkHomePageWelcome] TimeoutException occurred for server='null'.[[
oracle.bpel.services.common.concurrent.TimeoutException: Execution timeout
service : FederetedWorklistService
resource : Procurement
source : oracle.bpel.services.common.concurrent.CallableTask@6f7e6f7e (oracle.bpel.services.common.concurrent.CallableTask)
submission : 57
thread name: Thread-89
queued : 7 ms
suspended : 0 ms
running : 5407 ms
timeout : 5000 ms
at oracle.bpel.services.common.concurrent.Submission.transitionTo(Submission.java:614)
at oracle.bpel.services.common.concurrent.Submission.timeout(Submission.java:650)
at oracle.bpel.services.common.concurrent.InternalExecutorService.checkForTimeouts(InternalExecutorService.java:605)
at oracle.bpel.services.common.concurrent.InternalExecutorService.access$300(InternalExecutorService.java:59)
at oracle.bpel.services.common.concurrent.InternalExecutorService$1.run(InternalExecutorService.java:413)
at java.util.Timer$TimerImpl.run(Timer.java:293)

]]

 

Cause

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