Order Creation Fails With:- A cross-referenced value was not found for attribute XXXX in source system XXX - for "account" and "site" attributes (Doc ID 1469966.1)

Last updated on MAY 10, 2017

Applies to:

Oracle Fusion Distributed Order Orchestration - Version 11.1.5.0.0 to 11.1.9.2.0 [Release 1.0]
Oracle Fusion Order Management Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.
***KM Review - Dec 2016 - Checked for Relevance***

Symptoms

We are not able to Create Orders from an external Order Capture System. Order Creation is failing with an error. The error reported is either

A cross-referenced value was not found for attribute account in source system LEG1.

or

A cross-referenced value was not found for attribute site in source system LEG1.

The error can be seen using the method described in:- How to View Errors when an Order has Not been created - Order Submitted using Web Service (Doc ID 2162739.1)

 

Cause

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