FA: SCM: OM: Order Creation Fails With: A cross-referenced value was not found for attribute XXXX in source system XXX - for "account" and "site" attributes (Doc ID 1469966.1)

Last updated on FEBRUARY 03, 2022

Applies to:

Oracle Fusion Order Management Cloud Service - Version 11.13.20.01.0 and later
Information in this document applies to any platform.

Symptoms

We are not able to Create Orders from an external Order Capture System. Order Creation is failing with an error. The error reported is either

A cross-referenced value was not found for attribute account in source system LEG1.

A cross-referenced value was not found for attribute site in source system LEG1.

The error can be seen using the method described in:- How to View Errors when an Order has Not been created - Order Submitted using Web Service (Doc ID 2162739.1)

Cause

	To view full details, sign in with your My Oracle Support account.
	Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.

FA: SCM: OM: Order Creation Fails With: A cross-referenced value was not found for attribute XXXX in source system XXX - for "account" and "site" attributes (Doc ID 1469966.1)

Applies to:

Symptoms

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!