Fusion Global HR: ManageEmploymentApproval Workflow Stuck Pending Status (Doc ID 1478280.1)

Last updated on AUGUST 25, 2020

Applies to:

Symptoms

After entering a change to a person record or creating a new user, any of the following scenarios might occur: 

- The Manage User screen displays an error in the User Details section the following error appears:
" System Failure with identity management when running the OIM SPML Add Request call - Please contact your System Administrator quoting spml instanceId:1210021"

- A message appears on the Manage Person screen indicating that changes to the User are pending.  This can occur when changes to the user have taken place (ex. Entered a manager change) however the ManageEmploymentApproval task flow was not set to auto approve.

- When performing an Edit > Update > Manager Change on an Employment record, the changes get submitted, but they don’t get reflected when navigating back to the Manage Employment page.

- User is unable to make any further changes because the Edit button is greyed out / disabled on the Manage Employment screen.

How can the pending changes be processed?

Cause

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