Inconsistent Record Display In Mobile Sales

(Doc ID 1484080.1)

Last updated on SEPTEMBER 29, 2016

Applies to:

Oracle Fusion Mobile Sales - Version and later
Oracle Fusion Mobile Sales Cloud Service - Version and later
Information in this document applies to any platform.


On : version, Functionality

Inconsistent Record Display in Mobile Sales Application

Fusion Mobile Sales Application not displaying same information as Fusion Web Application. When I search for a customer in Web application, it appears under All Customers, when I search in iPad or iPhone, it does not appear.
Customer is displayed in Mobile Sales under My Customers.

Mobile Sales and Web applications should display same information.

The issue can be reproduced at will with the following steps:
1. Launch Customer Web Center
2. Navigate to Navigator > Customers
3. It shows all the customers, but in Mobile Sales it shows My Customers

The issue has the following business impact:
Due to this issue, users have different customers (accounts) visibility for Fusion Web and Fusion Mobile Sales applications.


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