There Are No Choices In The LOV For Account Address Set When Creating A Customer

(Doc ID 1490381.1)

Last updated on AUGUST 04, 2017

Applies to:

Oracle Fusion Receivables - Version and later
Oracle Fusion Receivables Cloud Service - Version and later
Information in this document applies to any platform.



 If you are a Software-as-a-Service (SaaS) customer, there are multiple sections in this document that need not be performed by you. Please log a Service Request in My Oracle Support for Oracle to do this for you.


In Set Up Order Fulfillment-General Setup for Accounts Receivable

There are no choices in the LOV for Account Address Set when creating a customer.

The user has been granted Billing Manager and Billing Manager Business Unit Roles .

Should be able to see all the defined Address Sets when creating a customer.

The issue can be reproduced at will with the following steps:
1. Log in with a user having a Billing Manager Role.
2. Use the task Manage Customer to create a new customer.
3. In the Account Address Set look for the values in the List Of Values to choose from .


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms