Exceptions On Territory Proposal UI's - "An application error occurred. See the incident log for more information." (Doc ID 1493280.1)

Last updated on MARCH 20, 2017

Applies to:

Oracle Fusion Territory Management - Version 11.1.1.5.1 to 11.1.4.0.0 [Release 1.0]
Oracle Fusion Territory Management Cloud Service - Version 11.1.5.0.0 to 11.1.9.2.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

PROBLEM STATEMENT
---------------------------
The following issue happens in the Edit Coverage page of the Territory Proposal.

When attempting to edit the coverage of a newly added territory in a new terrirtory proposal, the following error occurs.


ERROR
---------
An application error occurred. See the incident log for more information.

An application error has occurred. Your help desk can use the following information to obtain a more detailed description of this incident: 90, Server Domain: CRMDomain, Server Instance: CRMPerformanceServer_1, Application Name: CrmPerformanceApp.




STEPS TO REPRODUCE
--------------------------
1. login to applications

2. go to Navigator > "Territories and Quotas"

3. click on "Manage Territory Proposals" task in the regional area

4. click on the Create icon in the "Current Territory Proposals" section

5. Enter the Name in the "Create Territory Proposal" popup screen and click on "Save and Edit" button

6. You can see the error popup

ERROR
---------
An application error occurred. See the incident log for more information.

An application error has occurred. Your help desk can use the following information to obtain a more detailed description of this incident: 90, Server Domain: CRMDomain, Server Instance: CRMPerformanceServer_1, Application Name: CrmPerformanceApp.

7. Proceed further by clicking on Ok button

8. Click on Create icon in Territory section

9. Enter the mandatory fields in the "Create Territory" page and click "Save and CLose" button

10. Click on the "Edit Coverage" button

11. From the Dimensions dropdown, select Geography. Drill down to Americas-> drill down to north and add it to the right pane

12. One can see the error popup

ERROR
---------
An application error occurred. See the incident log for more information.

An application error has occurred. Your help desk can use the following information to obtain a more detailed description of this incident: 90, Server Domain: CRMDomain, Server Instance: CRMPerformanceServer_1, Application Name: CrmPerformanceApp.

13. only option is to click Ok and proceed


EXPECTED BEHAVIOR
------------------------
These application error popups should not appear.

Changes

 Code is fixed on Rup4 or release 5

Cause

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