Unable To Create New Deployment Package (for Outlook Integration) (Doc ID 1495222.1)

Last updated on OCTOBER 03, 2016

Applies to:

Oracle Fusion CRM for Microsoft Outlook - Version 11.1.3.0.0 and later
Oracle Fusion CRM for Microsoft Outlook Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : 11.1.3.0.0 version, Set Up Sales-Define Outlook Integration

ACTUAL BEHAVIOR
---------------
Customer is not able to deploy a new Outlook Integration package. When the customer tries to activate the CRM Outlook package they receive the following error:

An application error occurred. See the incident log for more information.

EXPECTED BEHAVIOR
-----------------------
Customer should be able to deploy a new Outlook Integration package

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Navigator > Setup and Maintenance
2. Navigate to Task Manage Client Deployment Package Help
3. Press Export button to export the standard Outlook package
4. Press the Import button to import the customized Outlook package
5. Press Activate button to make active the Package

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot deploy new Outlook package

Cause

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