Browser Is Kept Spinning or Get "IE could not display the page" Error When Accessing Forgot Password Link

(Doc ID 1506998.1)

Last updated on MAY 13, 2015

Applies to:

Oracle Fusion Application Toolkit - Version 11.1.4.0.0 and later
Oracle Fusion Application Toolkit Cloud Service - Version 11.1.4.0.0 and later
Information in this document applies to any platform.

Symptoms

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When finishing all steps after clicking "Forgot Password" link, the user will get an page with spinning icon.  If use IE, eventually it will get an error stating "IE could not display the page"

Steps to reproduce:

1.  Access Fusion Application

2.  Click the Forgot Password in the login page

3.  Enter user login name, click Next

4.  Answer security questions, click Next

5.  Enter new password, click Save

Your browse will spin, in IE, you will get "IE could not display the page" error

 

Or for newly created user, during its first login, it will be redirected to password change page, after the user change its password, answer those security questions, the user hit similar issue after it click the submit.

Cause

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