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Unable To Connect To The BI Presentation Server. (Doc ID 1510331.1)

Last updated on JULY 29, 2017

Applies to:

Oracle Fusion Sales - Version 11.1.3.0.0 to 11.12.1.0.0 [Release 1.0]
Oracle Fusion Sales Cloud Service - Version 11.1.9.2.0 to 11.12.1.0.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

 

 

PROBLEM STATEMENT
---------------------
The below error is shown on the Opportunities home page

Unable to connect to the BI Presentation Server. Please ensure that it is running, configured properly, and that the connection details within this application are correct. Please check the log file for more details.

Unable to connect to the BI Presentation Server. Please ensure that it is running, configured properly, and that the connection details within this application are correct. Exceeded failed connection tries. ConnectionId=BIPresentationServer



ERROR
-----

Unable to connect to the BI Presentation Server. Please ensure that it is running, configured properly, and that the connection details within this application are correct. Please check the log file for more details.

Unable to connect to the BI Presentation Server. Please ensure that it is running, configured properly, and that the connection details within this application are correct. Exceeded failed connection tries. ConnectionId=BIPresentationServer




STEPS TO REPRODUCE
----------------------
1. Log in to applications
2. Go to Navigator >> Opportunities.
3. Error is seen in the Overview page > Performance section.



EXPECTED BEHAVIOR
--------------------
No error should be displayed.



Cause

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