No Customer Visible In List Of Values When Creating A New Incentive Transaction

(Doc ID 1515149.1)

Last updated on OCTOBER 11, 2017

Applies to:

Oracle Fusion Incentive Compensation - Version and later
Oracle Fusion Incentive Compensation Cloud Service - Version and later
Information in this document applies to any platform.


The customer field in Create Transaction does not return any record in the list of value (LOV).

User created an organization "DH Test 1" and expected to see this organization in the customer's LOV.

1. Create customer via Navigation: Sales -> Customers > Create Customer
2. Create transaction via Navigation: Credits and Earnings > Create Transaction

Due to this issue, users cannot associate the customer to the transaction.


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