No Customer Visible In List Of Values When Creating A New Incentive Transaction (Doc ID 1515149.1)

Last updated on APRIL 14, 2016

Applies to:

Oracle Fusion Incentive Compensation - Version 11.1.8.0.0 and later
Oracle Fusion Incentive Compensation Cloud Service - Version 11.1.8.0.0 and later
Information in this document applies to any platform.

Symptoms

The customer field in Create Transaction does not return any record in the list of value (LOV).


EXPECTED BEHAVIOR
User created an organization "DH Test 1" and expected to see this organization in the customer's LOV.
 

STEPS
1. Create customer via Navigation: Sales -> Customers > Create Customer
2. Create transaction via Navigation: Credits and Earnings > Create Transaction


BUSINESS IMPACT
Due to this issue, users cannot associate the customer to the transaction.

Cause

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