No Customer Visible In List Of Values When Creating A New Incentive Transaction
Last updated on OCTOBER 11, 2017
Applies to:Oracle Fusion Incentive Compensation - Version 18.104.22.168.0 and later
Oracle Fusion Incentive Compensation Cloud Service - Version 22.214.171.124.0 and later
Information in this document applies to any platform.
The customer field in Create Transaction does not return any record in the list of value (LOV).
User created an organization "DH Test 1" and expected to see this organization in the customer's LOV.
1. Create customer via Navigation: Sales -> Customers > Create Customer
2. Create transaction via Navigation: Credits and Earnings > Create Transaction
Due to this issue, users cannot associate the customer to the transaction.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms