SG [Worker Availability] Unable To Find Source Of Normal Working Hours Shown In Worker Availability (Doc ID 1515396.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Fusion Global Human Resources - Version 11.1.4.0.0 and later
Oracle Fusion Global Human Resources Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : 11.1.4.0.0 version, Manage Workforce Lifecycle-Manage Employment Information

ACTUAL BEHAVIOR
-------------------------------
Normal Working Hours in work’s availability section under the Manage Resources tab is incorrect.

EXPECTED BEHAVIOR
--------------------------------
If no work schedule is assigned, It should default come from the standard working hours defined at the following levels.
1. Person Assignment
2. Position
3. Job
4. Department
5. Location
6. Legal Entity
7. Enterprise

According to various Oracle documentations, the understanding is that the application searches for primary work schedule that were assigned at the lowest level if work schedule is not found. When looking into an employee without a work schedule, we see there is a calendar or schedule called “normal working hours” with a start time of 8:30 and finish time of 17:00 is attached. Please see attached for the screenshots showing standard working hours defined at workforce structure level, and employment data. Please advise where the ‘normal working hours’ is coming from.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log in as a line Manager
2. Navigate to: Manager Dashboard>Manager Resources Tab
3. Under Worker Availability Normal Working hours are not defaulting from Work Structure.

It shows from 8:30-5:00pm for employees without a work schedule. It does not consider standard working hours.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot determine exact working hours for their direct reports.

Cause

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