Sales Rep user Unable To View Service Requests Records (Doc ID 1519096.1)

Last updated on DECEMBER 09, 2014

Applies to:

Oracle Fusion CRM Application Composer - Version 11.1.4.0.0 and later
Oracle Fusion CRM Application Composer Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : 11.1.4.0.0 version, Application Sales

ACTUAL BEHAVIOR
---------------
A Sales Representative User not able to see Service Request records created by him.

EXPECTED BEHAVIOR
-----------------------
User expected to see records created by him in the list


STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to Sales > Service Request (Custom Object) 
2. Create a new SR
3. Save and Close
4. Navigate to other view. E.g. Opportunity
5. Go back to Service Request
6. Service Request list is blank.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see records created by him.

Cause

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