SSO: Users are not able to access the staging zone after a zone refresh
(Doc ID 1525021.1)
Last updated on SEPTEMBER 07, 2023
Applies to:
Oracle Taleo Platform Cloud Service - SmartOrg (Central Configuration) - Version 7.5 SP15 and laterInformation in this document applies to any platform.
Symptoms
After a staging zone refresh with full masking, users (Recruiting, SmartOrg etc...) are not able to access the zone via single sign-on (SSO). Access via Taleo login (using Taleo username and password) still works.
Changes
With a zone refresh, all users are copied from the production/source zone to the staging/destination zone (this replaces the staging zone user list).
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |