SSO: Users are not able to access the staging zone after a zone refresh (Doc ID 1525021.1)

Last updated on JULY 13, 2017

Applies to:

Oracle Taleo Platform Cloud Service - SmartOrg (Central Configuration) - Version 7.5 SP15 and later
Information in this document applies to any platform.

Symptoms

After a staging zone refresh with full masking, users (Recruiting, SmartOrg etc...) are not able to access the zone via single sign-on (SSO).  Access via Taleo login (using Taleo username and password) still works.

Changes

With a zone refresh, all users are copied from the production/source zone to the staging/destination zone (this replaces the staging zone user list).

Cause

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