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Employees Do Not Receive Password Reset or New Employee Welcome Emails (Doc ID 1528981.1)

Last updated on DECEMBER 13, 2023

Applies to:

Oracle TBE Onboarding Cloud Service - Version N/A to N/A [Release 12]
Oracle TBE Performance Management Cloud Service - Version N/A to N/A [Release 12]
Information in this document applies to any platform.

Symptoms

Employees do not receive "Password Reset" or new Employee "Welcome" notification emails.

Cause

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In this Document
Symptoms
Cause
Solution
 1. Manually change an individual Employee's Status to an active Status
 2. Update Employee Workflow so that the Pending Status is considered active
 3. Update the Candidate to Employee Conversion Process to place newly-converted Employees in an active Status
 4. Perform general email troubleshooting
References


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