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Hosting Service scenarios for Oracle Cloud Fusion Applications services (Doc ID 1529174.1)

Last updated on FEBRUARY 22, 2021

Applies to:

Oracle Fusion Global Human Resources Cloud Service - Version 11.13.18.02.0 to 11.13.18.02.0 [Release 1.0]
Oracle Fusion Application Toolkit Cloud Service - Version 11.1.11.1.0 to 11.1.11.1.0 [Release 1.0]
Oracle Fusion Financials Common Module Cloud Service - Version 11.1.11.1.0 to 11.1.11.1.0 [Release 1.0]
Oracle Fusion General Ledger Cloud Service - Version 11.12.1.0.0 to 11.12.1.0.0 [Release 1.0]
Information in this document applies to any platform.

Purpose

When creating Service Requests in My Oracle Support portal, customers can choose from a list of Problem Types related to hosting of the Cloud services. The purpose of this document is to provide guidance on each supported scenario within the Oracle Cloud Fusion Applications services infrastructure.

 

SEE ALSO: <Document 1537549.1> Frequently Asked Questions on Hosting Scenarios for Oracle Cloud Fusion Applications Services

Scope

 Each Problem Type is related to Hosting Services questions or requests, and includes an average implementation timeline. While the published timelines do not represent a commitment to service, they should be useful to correctly set expectations for each scenario. The effective implementation dates may be affected by one or more requirements that once met help expedite the resolution.

Details

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In this Document
Purpose
Scope
Details
 Hosting Services – Application 
 Email Notifications
 IP Address Whitelist
 Language Packs
 Personalize Logo
 Production to Test Copy
 Flexfields Enablement
 Hosting Services - Database / Platform
 New Releases
 Patches
 Service Upgrade Validation
 Hosting Services - Server Issue
 Password Reset
 Customer Data Management
 Service Performance
 Site Down / Outage
 Single Sign-On
 Environment Resizing
 Service Exception Report (SER)
References

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