Assignment Of Leads Does Not Seem To Work (Doc ID 1533238.1)

Last updated on DECEMBER 09, 2014

Applies to:

Oracle Fusion Lead Management - Version 11.1.5.0.0 and later
Oracle Fusion Lead Management Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

 

Territory Realignment activity is scheduled to run everyday.

However , when a lead is created and the job is run the territory is not assigned to the lead.


When Territory Realignment activity is scheduled , the scheduled job runs to success but the following message appears in the logs.

" Process 43602 started assignment processing of 0 work objects. (MOW-225172)
0 out of 0 work objects were completed. 0 work objects successfully processed. 0 work objects failed. (MOW-225127) " .

If the user goes to Lead definition and select the reassign activity. and select the option - "Immediate Automatic assignment " the system correctly assigns a territory to the Lead.

Cause

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