How do I Update OS and OSR on a Manually Added Customer in Customer Center
Last updated on JULY 21, 2016
Applies to:Oracle Fusion Common CRM Cloud Service - Version 220.127.116.11.0 and later
Oracle Fusion Common CRM - Version 18.104.22.168.0 and later
Oracle Fusion Sales Cloud Service - Version 22.214.171.124.0 to 126.96.36.199.0 [Release 1.0]
Information in this document applies to any platform.
I added a customer manually to the Customer Center in the Fusion UI, so I do not know what values were given to it for the Original System (OS) and Original System References (OSR). I need to fix this customer record and update it to the correct OS/OSR so the customer can be updated with contacts, integration updates, etc. Or can I just delete the record so I can start over? How can I do this or what is the best option?
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