How do I Update OS and OSR on a Manually Added Customer in Customer Center (Doc ID 1533456.1)

Last updated on JULY 21, 2016

Applies to:

Oracle Fusion Common CRM Cloud Service - Version 11.1.5.0.0 and later
Oracle Fusion Common CRM - Version 11.1.5.0.0 and later
Oracle Fusion Sales Cloud Service - Version 11.1.8.0.0 to 11.1.8.0.0 [Release 1.0]
Information in this document applies to any platform.

Goal

I added a customer manually to the Customer Center in the Fusion UI, so I do not know what values were given to it for the Original System (OS) and Original System References (OSR). I need to fix this customer record and update it to the correct OS/OSR so the customer can be updated with contacts, integration updates, etc. Or can I just delete the record so I can start over? How can I do this or what is the best option?
 

Solution

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