My Oracle Support Banner

Bug16018155 BSC Process Life Event Issues Error With Internal Ids Instead Of Meaningful Program/plan (Doc ID 1535050.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Fusion Benefits - Version and later
Oracle Fusion Benefits Cloud Service - Version N/A and later
Information in this document applies to any platform.


On : version, Manage Benefits-Maintain Benefits Enrollments

BSC Process Life Event issues error with internal ids instead of meaningful program/plan names

The following message is displayed when evaluating a life event in Navigator --> Enrollments, task Process Life Event. It would be more meaningful and helpful if the message included the name of the benefit program and plan instead of the internal id which is meaningless to an end user.

The program or plan year enrollment period was not found for this compensation object. (BEN-990167)
Review the enrollment period set up in the program or plan design configuration for this life event. This error occurred in the package ben_enrolment_requirements.enrolment_requirements. Context at the time of error: Program ID 300000005055382, Plan ID 300000001652190, Effective Date 2012-12-18, Life event occurred date 2012-12-01.

The error message to include the NAME of the benefit program and plan that is issuing the error message.

The issue can be reproduced at will with the following steps:
1. Navigator > Benefits
2. Process Participation process Life Event or Process Life Event from BSC


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.