Getting An Error Message When Attempting To Click On A Lead From Lead At A Glance Dashboard (Doc ID 1540056.1)

Last updated on NOVEMBER 05, 2016

Applies to:

Oracle Fusion Common CRM - Version 11.1.4.0.0 and later
Oracle Fusion Common CRM Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

When attempting to drill down to view Leads from 'Leads at a Glance' report, the following error occurs.

ERROR
"You do not have permission to access this information"


STEPS
The issue can be reproduced at will with the following steps:
1. Click Navigate
2. Lead Qualification
3. Perform Real Time Lead Search for "Fusion"
4. Click on Fusion CRM Lead
5. Successfully taken to the Lead Edit screen
6. Click Home
7. Click Sales
8. Click Leads Tab
9. In Leads at a glance, click on Fusion CRM Lead
10. Get error message (see attached screen shot)




Cause

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