Error: Cannot Load The Email Service Provider When Resetting Password in OIM (Doc ID 1542687.1)

Last updated on SEPTEMBER 09, 2016

Applies to:

Oracle Fusion Application Toolkit - Version 11.1.4.0.0 and later
Oracle Fusion Applications Common Components Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

Email notification is not working while resetting password for user account in OIM console, the following error appears:

 
The issue can be reproduced at will with the following steps:

1. Login to OIM console
2. Search any user and click the "Reset Password" button
3. Error appears and user will not be notified.

Cause

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