My Oracle Support Banner

After Certain Amount of Time, Active Working User Is Redirected to Fusion Home Page or Gets Connection Error, OAM Operation Error (Doc ID 1544624.1)

Last updated on JULY 01, 2018

Applies to:

Oracle Fusion Application Toolkit - Version and later
Oracle Fusion Global Human Resources Cloud Service - Version and later
Oracle Fusion Absence Management Cloud Service - Version to [Release 1.0]
Information in this document applies to any platform.


After about an hour of activity in the a fusion page (i.e. compensation worksheet), users are redirected to the main welcome page and any data that they were working on after their last save will be lost.

Other possible intermittent symptoms for the same root cause:

1) Intermittent OAM errors:
Oracle Access Manager Operation Error
The WebGate plug-in is unable to contact any Access Servers.

Contact your website administrator to remedy this problem.

2) Intermittent errors like
A connection to the server has failed. (status=500/502/12019)

3) Intermittent:
Error 403--Forbidden


Steps to reproduce:

1. Log in to fusion application

2. Actively conduct some work (i.e. working on compensation worksheet) for an hour

3. After one hour, the user will be redirected to main welcome page


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.