Actionable Email Approvals Failing To Update Human Workflow Task Details Within Oracle Fusion Application Domains (Doc ID 1546150.1)

Last updated on MAY 18, 2017

Applies to:

Oracle Fusion Application Toolkit - Version 11.1.4.0.0 and later
Oracle Fusion Global Human Resources Cloud Service - Version 11.12.1.0.0 to 11.12.1.0.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

(In this example, Oracle Fusion Applications / Procurement Domain / Approving a new Purchase Order is used - however there are many Fusion Applications usecases which utilise Oracle SOA Suite together with Human Workflow tasks and Actionable Emails for Approval, rejection, etc)

ISSUE:  You have submitted a new Purchase Order and for which the approving user has received an email for them to Approve or Reject.  They respond and reply to the email but the Purchase Order / Process does not get actioned based on their email response.

WORKAROUND:  Users can login to the http://<soa_ServerHost.domain:port/integration/worklistapp> (If this application url is exposed to the users) as the same workflow user, then navigate to their assigned tasks and approve/reject the respective tasks.  If not then Admins can navigate and approve/reject tasks.

 

Changes

 Potential changes for this issue center around the remote email server and email account username/password that is used to send or receive actionable emails.

Cause

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