Actionable Email Approvals Failing To Update Human Workflow Task Details Within Oracle Fusion Application Domains
Last updated on MAY 18, 2017
Applies to:Oracle Fusion Application Toolkit - Version 126.96.36.199.0 and later
Oracle Fusion Global Human Resources Cloud Service - Version 188.8.131.52.0 to 184.108.40.206.0 [Release 1.0]
Information in this document applies to any platform.
(In this example, Oracle Fusion Applications / Procurement Domain / Approving a new Purchase Order is used - however there are many Fusion Applications usecases which utilise Oracle SOA Suite together with Human Workflow tasks and Actionable Emails for Approval, rejection, etc)
ISSUE: You have submitted a new Purchase Order and for which the approving user has received an email for them to Approve or Reject. They respond and reply to the email but the Purchase Order / Process does not get actioned based on their email response.
WORKAROUND: Users can login to the http://<soa_ServerHost.domain:port/integration/worklistapp> (If this application url is exposed to the users) as the same workflow user, then navigate to their assigned tasks and approve/reject the respective tasks. If not then Admins can navigate and approve/reject tasks.
Potential changes for this issue center around the remote email server and email account username/password that is used to send or receive actionable emails.
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