Issue With Data Matching

(Doc ID 1547042.1)

Last updated on AUGUST 30, 2016

Applies to:

Oracle Fusion Trading Community Data Quality - Version 11.1.5.0.0 and later
Oracle Fusion Trading Community Model Cloud Service - Version 11.1.5.0.0 and later
Information in this document applies to any platform.

Symptoms

 

 

This is an example of situation management when duplicate popup window does work

 

 

 

 

On : 11.1.5.0.0 version, Set Up Customer Service-Define Customer Center

When attempting to run Synchonize customer data program the process has status = Succeeded
but the following error occurs. in log

ERROR
-----------------------
ZCQ-90039An error occurred while updating the synchronization summary table for the identity table LOCATION_IDT.The synchronization process encountered the error {ERR_MSG}.
ZCQ-90039An error occurred while updating the synchronization summary table for the identity table ORG_ADDRESS_IDT.The synchronization process encountered the error {ERR_MSG}.
ZCQ-90039An error occurred while updating the synchronization summary table for the identity table ORG_PRIMARY_IDT.The synchronization process encountered the error {ERR_MSG}.
ZCQ-90039An error occurred while updating the synchronization summary table for the identity table PER_ADDRESS_IDT.The synchronization process encountered the error {ERR_MSG}.
ZCQ-90039An error occurred while updating the synchronization summary table for the identity table PER_PHONE_IDT.The synchronization process encountered the error {ERR_MSG}.
ZCQ-90039An error occurred while updating the synchronization summary table for the identity table PER_PRIMARY_IDT.The synchronization process encountered the error {ERR_MSG}.

 
STEPS
-----------------------
The issue can be reproduced at will with the following steps:

 
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot trust Synchonize Customer Data program

Cause

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