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SRM: Maintaining/Troubleshooting Your Social Resources (Doc ID 1550628.1)

Last updated on OCTOBER 15, 2020

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A to N/A [Release V1]
Oracle Social Marketing Cloud Service
Information in this document applies to any platform.

Purpose

 These Frequently Asked Questions will help you learn more about maintaining your Social resources and troubleshooting any issues that arise while using SRM.

Questions and Answers

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In this Document
Purpose
Questions and Answers
 Why did my post fail to publish to Facebook, Twitter, etc.?
 Why is my SRM stream/channel no longer authorized?
 How do I authorize streams and channels in SRM?
 Why are my Facebook analytics two days behind in Listen and Analyze?
 The status of my social property authorization is green and showing 'authorized,' but I am unable to publish to this stream, or Engage is not updating and pulling in messages for it. Why?
References

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