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Collect Transactions request was successful but the transactions are in COLLECTION_ERROR state. (Doc ID 1553343.1)

Last updated on FEBRUARY 04, 2019

Applies to:

Oracle Fusion Incentive Compensation - Version 11.13.18.10.0 and later
Oracle Fusion Incentive Compensation Cloud Service - Version 11.13.18.10.0 and later
Information in this document applies to any platform.

Symptoms

The status of the Collection request is Succeeded.  

 

The transactions are visible in Manage Transactions page but they are in COLLECTION_ERROR state.

Navigator > Credits and Earnings > Manage Transactions
Search on transaction number
... shows Process Status = Collection Error

OR

The transactions are visible in Manage Credits page but they are in COLLECTION_ERROR state.

Navigator > Credits and Earnings > Manage Credits
Search on transaction number
... shows Process Status = Collection Error

Changes

Just imported transactions and ran Collection.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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