Fusion Performance Management: Reminder Notifications For Due Date Tasks In The Performance Document Is Not Working As Desired (Doc ID 1558664.1)

Last updated on DECEMBER 22, 2016

Applies to:

Oracle Fusion Performance Management - Version 11.1.5.0.0 and later
Oracle Fusion Performance Management Cloud Service - Version 11.1.5.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.5.0.0 version, Analyze Workforce Development-Analyze Performance

ACTUAL BEHAVIOR
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Reminder notifications for Due date tasks in the Performance Document is not working as desired

We have an issue with reminder notifications for performance due date tasks in the Production instance.
Please find the steps we used while configuration of Performance Template,

1.Initially enabled all type of alert notifications in the 'Manage Talent Notifications' Task.
2.In the Template itself defined standard alert and critical alert days.
3.In the document period, defined all the due dates for each tasks as configured in the Performance process flow.
4.Scheduled and Ran the batch process 'Send Performance Document Standard Alert Notifications' on daily basis.


As per the functionality the notifications should remind the stakeholders regarding their due dates.But it doesn't working as desired.Even that scheduled job has been running successfully on daily basis.



EXPECTED BEHAVIOR
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As per the functionality the notifications should remind the stakeholders regarding their due dates.But it doesn't working as desired.Even that scheduled job has been running successfully on daily basis.

STEPS
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The issue can be reproduced at will with the following steps:

1. Login to Fusion Application
2. Navigate to FSM> ‘Manage Talent Notifications’ task > Perf Mgmt Tab > Enabled Critical Alert Due date as been reached for a task Notification check box.
3. Enable Std Alert Due date has been reached for a task Notification check box.
4. Naviate to Manage Performance Template UI > Process tab > Alerts > Updated Std Alert days =2 and Critical Alert Days = 0
5. Due dates are also setup correctly in the Performance Template.
6. Confirmed that Send Performance document Standard Alert Notifications programs are scheduled daily and confirmed to be running daily.


Cause

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