"Signature Transaction Failed" Error When An Employee Attempts to E-Sign an Onboarding Activity (Doc ID 1560737.1)

Last updated on JULY 17, 2017

Applies to:

Oracle TBE Onboarding Cloud Service - Version N/A to N/A [Release 12]
Information in this document applies to any platform.

Symptoms

When an Employee attempts to electronically sign (i.e. E-sign) an onboarding form on the Employee Website (EWS), the Employee receives the following error:
"Signature transaction failed. Please contact customer support regarding this incident."

Cause

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