'Tax calculation failed because of an unexpected error' When Trying To Validate An Invoice (Doc ID 1560856.1)

Last updated on JUNE 14, 2013

Applies to:

Oracle Fusion Trading Community Model - Version 11.1.5.0.0 and later
Oracle Fusion Payables - Version 11.1.3.0.0 and later
Oracle Fusion Payables Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

Error is received when trying to validate a Payables invoice.
The error message suggests a Tax issue, but the invoice has no tax.

ERROR
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'The message is Tax calculation failed because of an unexpected error ZXZX_UNEXPECTED_ERROR. Contact your system administrator'



STEPS
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The issue can be reproduced at will with the following steps:
1. From the Manage Invoices UI, search and select the affected invoice.
2. Navigate to Actions > Validate.
3. System issues the error.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot validate and pay the affected invoices.

Cause

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