Internal Candidate Unable to Access Internal Career Section With Single Sign-On (SSO) (Doc ID 1564163.1)

Last updated on FEBRUARY 02, 2017

Applies to:

Oracle Taleo Recruiting Cloud Service - Career Section - Version 12A and later
Oracle Taleo Platform Cloud Service - SmartOrg (Central Configuration) - Version 12A and later
Information in this document applies to any platform.

Symptoms

Note: This article assumes the Career Section access via SSO was previously working.  Problems arising during SSO implementation of SSO for Career Section is beyond this article's scope.

After a staging zone refresh the internal Candidate access to career section no longer works for any Candidate. When attempted, the Candidate receives an "Access Denied" error message like: "Access Denied. Your user permissions do not authorize you to access this page"

--- or ---

Some or all internal Candidates cannot access the Taleo internal Career Section - instead an "Access Denied" error message comes up.

 

Changes

The staging zone was recently refreshed with data from the production zone.
- or -
An import has unexpectedly changed candidate SSOID values, or candidate SSOID values did not get updated as expected.
- or -
Some or all Candidate's assertion times do not match Taleo system times

Cause

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