Slow Transfer of Call Details in the Agent Console

(Doc ID 1564326.1)

Last updated on AUGUST 26, 2013

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Goal

When an agent takes the call from the Call Queue, how come there is a delay (i.e. < 1 min) before the Call Details area is populated in the Agent Console?
 

Solution

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