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Accessing Outlook Control Panel Causes Outlook To Crash (Doc ID 1566871.1)

Last updated on JULY 27, 2017

Applies to:

Oracle Fusion CRM for Microsoft Outlook - Version to [Release 1.0]
Oracle Fusion CRM for Microsoft Outlook Cloud Service - Version to [Release 1.0]
Information in this document applies to any platform.


Accessing Outlook Control Panel causes Outlook to crash

We are testing Outlook client version 3.02.18 and did a sync on one of our VMs. the system came back and indicated that there were data collisions. When I went to access the Control Panel to deal with the collisions, Outlook crashed and restarted itself. This continues to happen each time I try and access the control panel

Control should be displayed correctly

The issue can be reproduced at will with the following steps:
1. Run Sync
2. In the menu item list select Control Panel option

The issue has the following business impact:
Due to this issue, users cannot launch the control to check collision issues


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