End Users Are Unable To Contact Helpdesk Via Login & EYOnline Chat Departments (Doc ID 1569933.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Goal

Question:
The departments are open and there are available agents to take chats. Why are site visitors presented the "Closed/Unavailable" message?
 

Solution

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