Unifier: SmartForm or Custom Print Layout in .DOC format does not return any results from Unifier (Doc ID 1571846.1)

Last updated on DECEMBER 28, 2021

Applies to:

Symptoms

The SmartForm pushes the data into Unifier and onto the next step in the workflow. A notification email is received and on the bottom the notification it reads:

"Option 2: Click here to download the SmartForm to edit data and take a workflow action. This option requires SmartForm Plug-in which can be installed from Unifier Support link. "

When the link is clicked a pop up window is instantiated asking the user to login and then Unifier downloads the file.

After downloading the file it doesn't have any data.

Sometimes the following error will be returned when the user tries to open the file downloaded from Unifier, other times it will not, depending upon which version of Microsoft Word is running on the machine:

The file contains custom XML elements which are no longer supported by Word. If you save this file, these custom XML elements will be removed permanently.

Cause

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