Warning: The File Upload Failed An Error Occurred During Virus Scan (Doc ID 1573878.1)

Last updated on DECEMBER 09, 2014

Applies to:

Oracle Fusion Incentive Compensation Cloud Service - Version 11.1.5.0.0 and later
Oracle Fusion Incentive Compensation - Version 11.1.5.0.0 and later
Oracle Fusion Trading Community Model - Version 11.1.5.0.0 and later
Oracle Fusion Trading Community Model Cloud Service - Version 11.1.5.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to upload CSV File for the Import Transaction process, the following error occurs.

ERROR
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Warning: The file upload failed
An error occurred during virus scan error

SYMPTOM
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This error appears regardless of loading a 3 KB or 1.5 MB data file.
Some times it works. Other times, it error with the virus scan message.


STEPS
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Navigator > Credits and Earnings > Import Transactions
1. Create new Import activity
2. Select object as "Incentive Compensation Transactions"
3. Select file to be uploaded from desktop
4. Click browse to select CSV file for the Import, then it errors out

Have also tried from Navigator > Setup and Maintenance > Task: Manage File Import Activity and same results.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot upload the third party transactions to be processed for commission.

Cause

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