Warning: The File Upload Failed An Error Occurred During Virus Scan (Doc ID 1573878.1)

Last updated on DECEMBER 09, 2014

Applies to:

Oracle Fusion Incentive Compensation Cloud Service - Version and later
Oracle Fusion Incentive Compensation - Version and later
Oracle Fusion Trading Community Model - Version and later
Oracle Fusion Trading Community Model Cloud Service - Version and later
Information in this document applies to any platform.


When attempting to upload CSV File for the Import Transaction process, the following error occurs.

Warning: The file upload failed
An error occurred during virus scan error

This error appears regardless of loading a 3 KB or 1.5 MB data file.
Some times it works. Other times, it error with the virus scan message.


Navigator > Credits and Earnings > Import Transactions
1. Create new Import activity
2. Select object as "Incentive Compensation Transactions"
3. Select file to be uploaded from desktop
4. Click browse to select CSV file for the Import, then it errors out

Have also tried from Navigator > Setup and Maintenance > Task: Manage File Import Activity and same results.

The issue has the following business impact:
Due to this issue, users cannot upload the third party transactions to be processed for commission.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms