Confirmation And Benefits Summary Statement From Self Service Benefits Displays Defined Amount (Doc ID 1573888.1)

Last updated on MAY 06, 2015

Applies to:

Oracle Fusion Benefits Cloud Service - Version 11.1.5.0.0 and later
Information in this document applies to any platform.

Symptoms

Issue Clarification:
============
Confirmation and Benefits Summary Statement from Self Service Benefits displays defined amount as opposed to communicated amount.

The Confirmation and Benefits Summary Statement should display the communicated amount instead of the defined amount. All of self service benefits displays the communicated amount. When the employee views the Confirmation and Benefits Summary statement which is launched from self service benefits, the amounts do not match the other benefits pages. This is confusing to the employee.

The amount in the confirmation and summary statement needs to display the same amounts as other benefits pages.


ENVIRONMENT
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Product = Oracle Fusion Benefits
Component = Manage Benefits-Maintain Benefits Enrollments
Sub Component = Manage Action Items
Product Version = 11.1.5.0.0


ERROR
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No Error message:


STEPS
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The Confirmation and Benefits Summary Statement should display the communicated amount instead of the defined amount. All of self service benefits displays the communicated amount.


BUSINESS IMPACT
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This is a communications for the employee.

ACTUAL BEHAVIOR
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The Confirmation and Benefits Summary Statement should display the communicated amount instead of the defined amount. All of self service benefits displays the communicated amount.

EXPECTED BEHAVIOR
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The Confirmation and Benefits Summary Statement should display the communicated amount instead of the defined amount. All of self service benefits displays the communicated amount.

Cause

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