Oracle ATG Chat Not Available (Doc ID 1575514.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Goal

Agents were booted off the Agent Console. Agents trying to log back into the Console continue to see the "connecting ..." message. The trace route shows packet loss from the customer destination (IP address) to admin.instantservice.com where issue is pointing to L3 ISP. What could be the cause of this issue?
 

Solution

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